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Your Account

Your school will have sent you an email detailing the process you need to follow to activate your account. Once you have activated your account, you can view your account details, alter your username and password, and optionally share specific account details with other School Portal users (not pupils).

The process for each of these steps is detailed below.

ClosedHOW TO ACTIVATE YOUR ACCOUNT

Gaining access to your School Portal account is quick and easy.

  1. You will or will have received an activation email from your school, similar to that shown below.
    Example activation email

  2. Click on the link at the bottom of the message. The Set Password page of your School Portal opens.
    Set Password screen

  3. Enter your Email address. Your email address must be unique.
    (If two users try to set up accounts with the same email address, for example where a family shares an email address, then an error message appears.)
  4. Enter your new password, noting the criteria as shown above.
  5. Enter your new password once again.
  6. Click on the Set Password button.
ClosedHOW TO VIEW YOUR ACCOUNT DETAILS
  1. In the School Portal top menu, click My Details.
    The My Details page opens.
    Example My Details page
  2. Check your details are correct. If you need to update your details, other than your username, password and your sharing contact information, you need to contact your school directly.
ClosedHOW TO CHANGE YOUR PASSWORD
  1. In the School Portal top menu, click My Details.
    The My Details page opens.
    Example My Details page
  2. Click the Change Password button.
    The Change Password dialog opens, stating that an email has been sent to you with instructions on how to alter your password.
    Example Change Password page
ClosedHOW TO CHANGE YOUR USERNAME
  1. In the School Portal top menu, click My Details.
    The My Details page opens.
    Example My Details page
  2. Click the Change Username button.
    The Change Username page opens.
    Example Change Username page
  3. In the New Username field enter your new username, which must be a valid email address. This email address MUST be unique. If two users try to set up accounts with the same email address, for example where a family shares an email address, then an error message appears.
  4. Confirm the correct entry of the new username by entering it again in the Confirm New Username field.
  5. Click the Save button.

Note: School Portal uses the email address you enter here to send you confirmation of this change, and give you access to reset your password. This is also the email address to which the confirmation of online payment is sent.

ClosedHOW TO SHARE YOUR CONTACT DETAILS
  1. In the School Portal top menu, click My Details.
    The My Details page opens.
    Example Edit My Details page
  2. Click the Edit My Share Details button.
    The Edit My Details page opens.
    Example Edit My Details page
  3. For each contact detail you wish to share with other users of your School Portal (not pupils), ensure you tick the appropriate check box.

Note: The example data shown in these screenshots is for demonstration purposes only.