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General FAQs

This page provides answers to general commonly asked questions about your School Portal. If you have queries regarding billing, see Billing FAQs.

ClosedHow do I activate my account?

Gaining access to your School Portal account is quick and easy.

  1. You will or will have received an activation email from your school, similar to that shown below.
    Example activation email

  2. Click on the link at the bottom of the message. The Set Password page of your School Portal opens.
    Set Password screen

  3. Enter your Email address. Your email address must be unique.
    (If two users try to set up accounts with the same email address, for example where a family shares an email address, then an error message appears.)
  4. Enter your new password, noting the criteria as shown above.
  5. Enter your new password once again.
  6. Click on the Set Password button.
ClosedHow do I change my password?
  1. In the School Portal top menu, click My Details.
    The My Details page opens.
    Example My Details page
  2. Click the Change Password button.
    The Change Password dialog opens, stating that an email has been sent to you with instructions on how to alter your password.
    Example Change Password page
ClosedHow do I change my username?
  1. In the School Portal top menu, click My Details.
    The My Details page opens.
    Example My Details page
  2. Click the Change Username button.
    The Change Username page opens.
    Example Change Username page
  3. In the New Username field enter your new username, which must be a valid email address. This email address MUST be unique. If two users try to set up accounts with the same email address, for example where a family shares an email address, then an error message appears.
  4. Confirm the correct entry of the new username by entering it again in the Confirm New Username field.
  5. Click the Save button.

Note: School Portal uses the email address you enter here to send you confirmation of this change, and give you access to reset your password. This is also the email address to which the confirmation of online payment is sent.

ClosedHow do I view my account details?
  1. In the School Portal top menu, click My Details.
    The My Details page opens.
    Example My Details page
  2. Check your details are correct. If you need to update your details, other than your username, password and your sharing contact information, you need to contact your school directly.
ClosedHow do I share some of my contact details with other School Portal users (not pupils)?
  1. In the School Portal top menu, click My Details.
    The My Details page opens.
    Example Edit My Details page
  2. Click the Edit My Share Details button.
    The Edit My Details page opens.
    Example Edit My Details page
  3. For each contact detail you wish to share with other users of your School Portal (not pupils), ensure you tick the appropriate check box.