FAQs

Welcome! We understand that starting to use a new type of software can be very challenging, so a special section of the 3sysACADEMIC Online Help has been created for you called 'Getting Started'. It aims to support you as you learn the essentials of how to navigate your way around and then use the software to add and extract data. You can access this information via the 3sysACADEMIC Online Help or as a PDF user guide.

From this site (the 3sysACADEMIC Online Help), do ONE of the following:

• To access the 3sysACADEMIC Getting Started User Guide PDF:

  • Go to Getting Started > PDFs OR click the PDFs roundel on the Online Help home page.

    

    The PDF Guides page appears, showing a list of available documents.

  • Click on the PDF you want to view in the list.

• To access the online Getting Started topics:

  • Hover your mouse over Getting Started at the top of the screen to open a list of topics.

    

    Note: If you cannot see the 3sysACADEMIC Online Help menu options at the top of your screen, they may be minimised. Click in the top right-hand corner of the screen to expand the menu.

  • Click on a topic in the list to read more about it.

    

Note: To return to the software, click on the relevant tab.

WCBS has created a document especially for System Administrators like you. It is called the 3sysACADEMIC Setup User Guide and is available for download from the Customer Centre. If you have any queries, please contact our Support team.

Mandatory fields have a red line on their left-hand side. If you do not add data to one or more mandatory fields, a message appears highlighting which fields you still need to complete.

Is the section minimised? 3sysACADEMIC is designed for use on a variety of devices, including PCs, laptops and tablet computers. As such, each screen's layout adjusts automatically for screens of different sizes. In addition, users can choose to minimise sections they are not using.

Users click on arrows to minimise and expand different sections.

Example: For example, the Navigation menu appears on the left-hand side of the screen throughout 3sysACADEMIC. Users can minimise or expand the whole panel or sections within the panel by clicking on and respectively.

If you cannot see a particular section, look for an arrow where you would normally expect to see it or next to the section's heading, and click on it.

The options you see in 3sysACADEMIC depend upon the permissions set by your System Administrator and the modules / functions your organisation has purchased. If you cannot see something that you think you should have access to, please speak with your System Administrator. If you are a System Administrator with a query, please contact your Account Manager.

For key Online Help tips and tricks, see 3sysACADEMIC Online Help Tips and Tricks.

Of course! To see the latest PDF user guides, do ONE of the following in the 3sysACADEMIC Online Help:

• Go to Getting Started > PDF Guides.

  Note: If you cannot see the 3sysACADEMIC Online Help menu options at the top of your screen, they may be minimised. Click in the top right-hand corner of the screen to expand the menu.

• Click on the PDFs roundel on the right-hand side of the screen.

  

  Note: If you cannot see the PDFs roundel, click or to scroll to other roundel options.

Other PDF documents, including release notes, some training guides and year end guides, can be found on our Customer Centre.

If you click on a thumbnail image in the Online Help, then a full size image appears, enabling you to see the screen or dialog in detail. To reduce the image back to a thumbnail, click on the image again. For more tips and tricks for using the 3sysACADEMIC Online Help, see 3sysACADEMIC Online Help Tips and Tricks.

Click on any 3sysACADEMIC screen. For more information, see Customer Centre.

Our helpful and knowledgeable Support team can answer a range of queries about WCBS software. For more information about how to get in touch, see Contact Us.

Each new release usually includes some enhancements to the 3sysACADEMIC software. For details about additions or changes:

• Go to Getting Started > What's New in the 3sysACADEMIC Online Help.

  Note: If you cannot see the 3sysACADEMIC Online Help menu options at the top of your screen, they may be minimised. Click in the top right-hand corner of the screen to expand the menu.

• Download the relevant release notes from the Customer Centre.

Each release includes all the enhancements made in previous releases, so if you are upgrading from an older version, e.g. 4.6.0, to the latest version, you may like to check the release notes for each version released in between so you are fully informed about new functionalities.